Terms and Conditions of Sale
Last updated: April 2026
Article 1 – Seller Identity
The website adpguitarparts.fr is operated by:
SAS SVEL ADP
Trade name: ADP Guitar Parts
French simplified joint-stock company (Société par Actions Simplifiée), share capital €8,000
Registered office: 4 rue du Morbihan, 56400 Plougoumelen, France
SIRET: 879 460 137 00034
Trade register: RCS Lorient
EU VAT number: FR17879460137
President: Etienne Ensargueix
Contact: adpguitarparts.fr/en/contact-us
Article 2 – Purpose and Scope
These Terms and Conditions of Sale (hereinafter "Terms") define the rights and obligations of SAS SVEL ADP (hereinafter "the Seller") and any individual or legal entity making a purchase on the website adpguitarparts.fr (hereinafter "the Buyer").
These Terms apply to all orders placed on the website, whether the Buyer acts as a consumer, non-professional, or professional. Provisions specific to consumer protection law (withdrawal, warranties, mediation) apply only to Buyers qualifying as consumers or non-professionals under French law.
Placing an order constitutes unreserved acceptance of these Terms, which the Buyer acknowledges having read prior to confirming the order. The Seller reserves the right to amend these Terms at any time. The Terms applicable to an order are those in force on the date the order is placed.
Article 3 – Products
Products offered for sale are those listed on adpguitarparts.fr, subject to availability. The Seller reserves the right to modify the product range at any time.
Each product is presented with a description of its main technical characteristics, in accordance with Article L111-1 of the French Consumer Code. Photographs are as accurate as possible but do not form part of the contractual agreement; slight variations (colour, appearance) may exist between the photograph and the actual product.
In the event of a product becoming unavailable after the order has been placed, the Buyer will be informed promptly and may choose between waiting for restocking, a replacement product of equivalent quality and price, or a full refund.
Article 4 – Prices
Prices displayed on the website are in euros (€) and include all applicable taxes (TTC), including VAT at the rate in force on the date of the order. Any change in the applicable VAT rate may be reflected in the prices.
The Seller reserves the right to modify prices at any time. The price applicable to the Buyer is the price displayed on the website at the time the order is confirmed.
Prices do not include delivery charges, which are invoiced in addition and indicated to the Buyer before final order confirmation. Delivery charges vary depending on the destination, parcel weight and shipping method selected.
For deliveries outside the European Union and to overseas territories, any customs duties and local taxes are the sole responsibility of the Buyer.
Article 5 – Ordering
To place an order, the Buyer must create a customer account on adpguitarparts.fr or log in to an existing account. The ordering process comprises the following steps:
- Product selection and addition to the shopping cart.
- Review of cart contents (quantities, product references).
- Selection of delivery address and shipping method.
- Selection of payment method.
- Order summary review, acknowledgement and acceptance of these Terms.
- Final order confirmation by clicking "Confirm my order".
Clicking the confirmation button constitutes the definitive conclusion of the sales contract. The Buyer receives a confirmation email summarising the order details.
The Seller reserves the right to refuse or cancel any order in the event of a prior unresolved dispute, suspected fraud, or any anomaly in the order.
Article 6 – Payment Methods
The Buyer may pay for their order using the following methods:
6.1 Credit/debit card payment
Card payments (Visa, Mastercard, etc.) are processed securely by our payment provider Mollie. Payment data is encrypted and transmitted directly to Mollie; it is never stored on the Seller's servers. Payment is debited at the time the order is confirmed.
In the event of fraudulent use of a payment card, the Buyer should contact their bank to dispute the charge within the applicable legal timeframe.
6.2 PayPal payment
The Buyer is redirected to PayPal's secure interface to complete payment. Payment is irrevocable except in cases of fraudulent use.
6.3 Bank transfer
The Buyer receives the Seller's bank details after order confirmation. The order will only be processed and dispatched after receipt of the transfer, with a minimum lead time of 2 working days from receipt of funds.
Order confirmation constitutes proof of the sales contract and acknowledgement of full awareness of these Terms.
Article 7 – Delivery
7.1 Delivery zones and methods
The Seller delivers to mainland France, the European Union, the United Kingdom and internationally. Orders are dispatched via the following carriers, depending on destination and weight:
- Mondial Relay – delivery to pick-up points (France and eligible European countries).
- Delivengo / La Poste – tracked letters and lightweight parcels (France and international).
- Colissimo – tracked parcels, with or without signature (France and international).
- FedEx (Priority / International Connect Plus) – international express delivery.
The available shipping method is presented to the Buyer based on their destination and order contents.
7.2 Delivery times
Delivery times are given as estimates only and run from the date the order is confirmed as dispatched. They vary by shipping method and destination:
- Mainland France: 2 to 5 working days.
- European Union: 3 to 10 working days.
- International (non-EU): 5 to 20 working days.
In accordance with Article L216-2 of the French Consumer Code, if the delivery date is exceeded by more than 30 days without legitimate cause, the Buyer may terminate the contract and obtain a full refund.
7.3 Receipt and claims
The Buyer must check the condition of the packaging and products upon receipt. In the event of a damaged or incomplete parcel, the Buyer must:
- Note written reservations with the carrier at the time of delivery.
- Report the issue to the Seller via the contact page within 3 working days of receipt.
7.4 Transfer of risk
For consumer Buyers, the risk transfers to the Buyer upon physical possession of the product (Article L216-4 of the French Consumer Code). For professional Buyers, the risk transfers when the parcel is handed over to the carrier.
Article 8 – Right of Withdrawal
This article applies exclusively to consumer and non-professional Buyers.
8.1 Withdrawal period
In accordance with Articles L221-18 et seq. of the French Consumer Code, the Buyer has 14 calendar days from receipt of the product (or the last product in the case of a split delivery) to exercise the right of withdrawal, without having to give any reason or pay any penalty.
8.2 Exercising the right of withdrawal
To exercise the right of withdrawal, the Buyer must notify the Seller of their decision by means of a clear and unambiguous statement, either:
- Via the contact page on the website.
- By post to: SAS SVEL ADP – 4 rue du Morbihan, 56400 Plougoumelen, France.
- By using the model withdrawal form below.
8.3 Returning products
The Buyer must return the product(s) within 14 days of notifying their withdrawal. Products must be returned in their original packaging, complete, unused and in perfect resaleable condition. Return shipping costs are borne by the Buyer.
8.4 Refund
The Seller will refund all sums paid, including initial delivery charges (based on the least expensive standard delivery method offered), within a maximum of 14 days from receipt of the returned product or proof of dispatch provided by the Buyer, whichever comes first. The refund is made using the same payment method as the original order.
8.5 Exclusions from the right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to products made to the Buyer's specifications or clearly personalised.
8.6 Model withdrawal form
Withdrawal Form
(Please complete and return this form only if you wish to withdraw from the contract.)
To: SAS SVEL ADP – 4 rue du Morbihan, 56400 Plougoumelen, France
I/We (*) hereby notify you that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Article 9 – Legal Warranties
This article applies exclusively to consumer and non-professional Buyers.
Regardless of any commercial warranty that may be offered, the Seller is liable for defects of conformity and hidden defects under the following conditions:
9.1 Legal warranty of conformity
Articles L217-3 to L217-20 of the French Consumer Code
The consumer has 2 years from the delivery of the product to invoke the legal warranty of conformity if a defect of conformity appears. During this period, the consumer need only establish the existence of the defect, not the date of its appearance.
When the legal warranty of conformity applies, the consumer:
– has 2 years from delivery of the product to take action;
– may choose between repair or replacement of the product, subject to the cost conditions set out in Article L217-12 of the French Consumer Code;
– is not required to prove the existence of the defect of conformity during the 24 months following delivery.
9.2 Legal warranty against hidden defects
Articles 1641 to 1649 of the French Civil Code
The seller is liable for hidden defects in the item sold that render it unfit for its intended use, or that diminish its use to such an extent that the buyer would not have purchased it, or would have paid a lower price, had they known about them (Article 1641 of the French Civil Code).
The action arising from latent defects must be brought by the buyer within 2 years of discovery of the defect (Article 1648, paragraph 1 of the French Civil Code).
9.3 Making a warranty claim
To make a warranty claim, the Buyer should contact the Seller via the contact page, providing the order number and a description of the defect, accompanied by photographs where possible. The Seller will advise on the return procedure.
Article 10 – Retention of Title
The Seller retains full ownership of the products sold until the price has been paid in full, including principal, charges and taxes.
Article 11 – Liability
The Seller shall not be held liable for failure to perform the contract in the event of force majeure as defined by Article 1218 of the French Civil Code, disruption or strikes affecting postal services and transport, flooding, fire or any other event beyond its control.
The Seller's liability shall not extend to inconvenience or damage arising from the use of the Internet, including service interruption, external intrusion, computer viruses or any event qualifying as force majeure.
The products offered comply with French legislation in force. The Seller shall not be held liable for non-compliance with the legislation of the country to which the products are delivered. It is the Buyer's responsibility to verify with local authorities the possibilities for importing or using the products ordered.
Article 12 – Intellectual Property
All elements of the website adpguitarparts.fr (text, images, photographs, logos, trademarks, videos, graphics, layout, databases) are protected by French and international intellectual property laws and remain the exclusive property of SAS SVEL ADP or its partners.
Any reproduction, representation, modification or exploitation, whether in whole or in part, of these elements is prohibited without the Seller's prior written consent.
Article 13 – Personal Data
In the course of managing orders and the customer relationship, the Seller collects and processes the Buyer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act of 6 January 1978 (as amended).
Full details regarding the processing of personal data (purposes, retention periods, data subject rights, recipients) are provided on the Legal Notice page of the website.
The Buyer has the right to access, rectify, erase, restrict, port and object to their data, which they may exercise at any time via the contact page.
Article 14 – Dispute Resolution
14.1 Complaints
For any complaint, the Buyer may contact the Seller via the contact page or by post to: SAS SVEL ADP – 4 rue du Morbihan, 56400 Plougoumelen, France.
14.2 Consumer mediation
In accordance with Articles L611-1 et seq. of the French Consumer Code, if a dispute has not been resolved through a prior complaint to the Seller, the consumer Buyer may refer the matter free of charge to the following consumer mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint-Jean de Beauregard, 91400 Orsay, France
Website: cm2c.net
European Commission Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
14.3 Governing law and jurisdiction
These Terms are governed by French law. In the event of a dispute not resolved amicably or through mediation, the competent courts shall be:
- For consumer Buyers: the court of the Buyer's place of residence or the court of the Seller's registered office (Lorient, France), at the Buyer's choice, in accordance with Article R631-3 of the French Consumer Code.
- For professional Buyers: the Commercial Court of Lorient, France.
Article 15 – Entirety of the Agreement
These Terms, together with the Legal Notice and Privacy Policy on the website, constitute the entire agreement between the Seller and the Buyer. If any provision of these Terms is declared null or unenforceable, the remaining provisions shall remain in full force and effect.
The Seller's failure to exercise any right provided for in these Terms shall not constitute a waiver of that right.